Shipping & Delivery Policy

Standard Products: Shipped within 1–3 business days (subject to stock availability).

Custom Synthesis: Delivery timelines vary (typically 4–12 weeks); customers receive a formal quotation with estimated completion dates.

Backorders: If an item is temporarily unavailable, customers will be notified with an updated ETA.

Standard Shipping: FedEx, UPS, DHL (ground/air).

Express Shipping: Available for urgent orders (additional charges apply).

Dedicated Chemical Logistics Providers: Used for regulated/hazardous materials.

Classification & Compliance

Products classified as hazardous (flammable, toxic, corrosive, etc.) are shipped in compliance with:

• IATA/IMDG/ADR (air, sea, road transport regulations)
• GHS/CLP labeling requirements
• UN-certified packaging (e.g., UN 4G/X boxes, absorbent materials)

Special Packaging

• Desiccants & Stabilizers: Used for moisture-sensitive compounds
• Amber Glass Vials & Sealed Ampoules: For light-sensitive materials
• Explosion-Proof Containers: For highly reactive substances

Documentation

• Safety Data Sheets (SDS/MSDS) provided with every hazardous shipment
• Dangerous Goods Declaration (DGD) for air/sea freight
• Customs Harmonized System (HS) Codes for international compliance

Restricted Shipments

Some hazardous materials cannot be shipped to certain countries due to local regulations. Customers must confirm legal importability before ordering.

Products Requiring Cold Shipping

• Refrigerated (2–8°C): Certain biologics, enzymes, labile compounds
• Frozen (–20°C or –80°C): Proteins, peptides, unstable impurities
• Dry Ice (–78°C): Highly sensitive reference standards

Packaging & Monitoring

• Insulated Shipper Boxes: With gel packs or dry ice
• Temperature Data Loggers: Provided upon request (records transit conditions)
• "Do Not Freeze" or "Keep Frozen" Labels: Clearly marked

Delivery Guarantees

• 24–48 Hour Expedited Shipping: Recommended for perishable items
• Contingency Plans: Alternate delivery arrangements if delays occur

Export Compliance: All shipments adhere to EAR, REACH, USP, EP, and FDA regulations.

Import Duties/Taxes: Customer's responsibility; no refunds for seized/abandoned shipments.

Prohibited Countries: Certain destinations may be restricted; check before ordering.

• Automated tracking numbers emailed upon dispatch
• Signature Required for high-value/hazardous shipments

• Report within 48 hours with photo evidence
• Free replacement if the error is on our part (subject to investigation)

• Immediately store temperature-sensitive items as specified (e.g., –20°C freezer)
• Avoid repeated freeze-thaw cycles for unstable compounds